How can I exchange the product I purchased?
www.okcutriko.com You can return your unused and undamaged products purchased from [address], along with your invoice or receipt, no later than [date] from the invoice date. 15 days You can return it and repurchase the desired color and size from our website.
After we receive the refund for the product you returned 1-3 business days The refund will be credited to the credit card you used for payment.
How can I return the product I purchased?
- Aras Cargo With this, your courier will pick up your package from the address you used in the order on the day you requested.
- Aras Cargo with Company Contract Code: 714304591511 from any branch free You can send it.
Once your product reaches our relevant department, your refund process will be initiated according to your payment type, and the product price will be refunded after the package reaches us. Within 1-3 business days It will be refunded to your account.
Can I exchange or return items at your stores?
Exchanges and returns are not possible at our stores.
What is the return period in days?
In the Consumer Protection Law “"Right to Withdraw Without Giving a Reason"” According to the article, from the date you receive the product 14 days You have time.
For returns due to any defect in the product, the return period starts from the date of delivery. 30 days You can return it within [time].
Do I have to pay the shipping costs for returns?
All returns Shipping costs for deliveries to us are covered by Okçu Triko.
However, your refund Except for Aras Kargo Cash-on-delivery shipments are not accepted if you use a different shipping company.
If you wish to send it with a shipping company whose costs you cover
Archer Knitwear: Meşrutiyet Mah, Hacı Mansur Sk. No:88, 34363 Şişli/İstanbul You can send it to this address.
How will I receive a refund for my installment payments?
For all types of payments, we will refund the full amount to your bank, excluding shipping costs. If you made your payment in installments, your bank will credit the refunded amount to your card each month in installment amounts. positive balance It reflects this.
This process is related to the banks' own procedures. You can contact your bank for detailed information.
Note: Paid installment amounts will be credited to your credit card with your first statement. positive balance This will be reflected as such.
How long after the return process will the refund be credited to my account?
www.okcutriko.com, We will check the products you return to ensure they meet the return conditions.
You will be notified when your return is accepted and your refund is processed. email Information will be provided.
Refunds are handled by us. 3 business days It is carried out within.
The time it takes for the refund to appear in your account is determined by your bank, and our company cannot intervene.
What are the return conditions?
- The products must be in their original undamaged packaging and packaging, unused, and undamaged due to misuse.
- Bring your unused and undamaged products along with your invoice or receipt. 15 days You can return it within [time].
- Earrings and similar personal use items cannot be returned for hygienic reasons.
- Opened perfumes are no longer resalable and therefore cannot be returned.
- Your product, which has entered the review process, will be handled by our relevant departments. 1-3 business days It is reviewed and approved within the organization.
Important Note
**www.okcutriko.com** OUTLET products and products sold as surplus stock during campaign periods The right of withdrawal cannot be exercised.