Distance Sales Contract

This agreement consists of 12 clauses. Please read the Distance Selling Agreement completely and properly.

Article 1 - Parties

1.1. Seller

Name: Archer Knitwear
Address:   Canel Plaza, Bağlar Mahallesi, Yavuz Sultan Selim Caddesi No:15, Floor 10, 34212, Güneşli / Istanbul – Türkiye
Phone: +90 212 643 65 95
Email: info@okcutriko.com

1.2. Receiver

The customer is the person who registers on the https://okcutriko.com/ shopping site. The title, address, and contact information used during registration will be considered the primary information.

Article 2 - Subject

The subject of this agreement is the sale and delivery of the product, the specifications and sales price of which are detailed below, ordered electronically by the BUYER from the SELLER's website okcutriko.com, and the determination of the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

The buyer acknowledges and declares under this agreement that they have been clearly and comprehensibly informed by the seller, in a manner suitable for the internet, about the seller's name, title, full address, telephone and other contact information, the essential characteristics of the goods for sale, the sale price including taxes, the payment method, delivery conditions and costs, etc., all preliminary information regarding the goods for sale, the right of withdrawal and how to exercise this right, the official authorities to which complaints and objections can be submitted, etc., that they have confirmed this preliminary information electronically, and that they subsequently placed an order for the goods.

The preliminary information provided on the https://okcutriko.com website and the invoice issued based on the order placed by the buyer are integral parts of this agreement.

Article 3 - Contract Subject Product/Payment/Delivery Information

The type and kind of product(s) purchased electronically, quantity, brand/model, sales price, payment method, recipient, delivery address, billing information, and shipping fee (free for orders over 200₺, for orders under 200₺) are all included. It is paid.. The person to be invoiced and the person making the contract must be the same. The information below must be accurate and complete. The buyer agrees to fully compensate for any damages arising from inaccurate or incomplete information and accepts all responsibility that may arise from this situation.

The SELLER reserves the right to suspend the order if, in cases deemed necessary, the information provided by the BUYER does not match the reality. If the SELLER detects a problem with the order and is unable to reach the BUYER using the telephone, email, or postal addresses provided, the SELLER will suspend the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue within this period. If no response is received from the BUYER within this period, the SELLER will cancel the order to prevent harm to both parties.

Product(s) Purchased

Name, code: … quantity
Total Sale Price: …. -TL
Payment Method: Bank Transfer / EFT – Online Payment via Iyzico
Recipient:
Phone number:
Delivery Address:
Person/Institution to be Invoiced:
Billing Address:
Tax Office:
Tax Registration Number:
Shipping Fee: Cash on Delivery

Article 4 - Contract Date and Force Majeure

The contract date is ../../…., the date the order was placed by the buyer.

Situations that did not exist or were unforeseen at the time the contract was signed, that develop beyond the control of the parties, and whose occurrence makes it impossible for one or both parties to partially or completely fulfill their obligations and responsibilities under the contract, or to fulfill them on time, shall be considered force majeure (natural disaster, war, terrorism, insurrection, changes in legislation, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party experiencing the force majeure event shall immediately notify the other party in writing.

Neither party shall be liable for their inability to perform their obligations during the continuation of a force majeure event. If this force majeure event continues for 30 (thirty) days, either party shall have the right to terminate the contract unilaterally.

Article 5 - Seller's Rights and Obligations

5.1. The Seller agrees and undertakes to fully fulfill the obligations imposed on it in this contract, except in cases of force majeure, in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

5.2. Persons under the age of 18 (eighteen) cannot shop on okcutriko.com. The seller will assume that the age stated by the buyer in the contract is correct. However, the seller cannot be held responsible in any way for the buyer's incorrect age information.

5.2. https://okcutriko.com is not responsible for price inaccuracies resulting from system errors. Accordingly, the seller is not responsible for promotional or pricing errors that may arise due to system errors, design flaws, or illegal interventions on the website. The buyer cannot make any claims against the seller based on system errors.

5.3. Purchases can be made via bank transfer or EFT at https://okcutriko.com/. Orders for which payment is not received within one week of the order date will be cancelled. The processing time for orders is determined not by the moment the order is placed, but by the moment the bank transfer (EFT) reaches the bank accounts. Payment methods such as cash on delivery or postal money order, which are carried out without consultation with customer service, are not accepted.

Article 6 - Rights and Obligations of the Buyer

6.1. The buyer agrees and undertakes to fully fulfill the obligations imposed upon him in this contract, except in cases of force majeure.

6.2. By placing an order, the buyer is deemed to have accepted the terms of the business contract and agrees and undertakes to make the payment in accordance with the payment method specified in the contract.

6.3. The Buyer acknowledges and declares that they have received clear, understandable, and internet-appropriate information from the seller's website https://okcutriko.com regarding the seller's name, title, full address, telephone and other contact information, the essential characteristics of the goods for sale, the sales price including taxes, the payment method, delivery conditions and costs, etc., all preliminary information regarding the goods for sale, the right of withdrawal and how to exercise this right, the official authorities to whom complaints and objections can be submitted, etc., and that they have confirmed this preliminary information electronically.

6.4. In accordance with the preceding clause, the Buyer declares that they have read and are aware of the order/payment/usage procedure information on www.okcutriko.com, including product ordering and payment terms, product usage instructions, precautions taken, and warnings, and that they have provided the necessary confirmation electronically.

6.5. The buyer agrees and undertakes not to damage the product or its packaging in any way if they wish to return the product, and to return the original invoice and delivery note at the time of return.

6.5. Pursuant to Article 5.3, the BUYER acknowledges that okcutriko.com contains information regarding product ordering and payment terms, precautions taken against possible situations, and warnings issued. Order and Payment Information ‘They declare that they have read and are informed about the document and have provided the necessary confirmation electronically.

6.5. The BUYER acknowledges that the product shipping and delivery conditions, precautions taken against possible situations, and warnings are available on okcutriko.com. Shipping/Delivery Information ‘They declare that they have read and are informed about the document and have provided the necessary confirmation electronically.

6.6. The BUYER acknowledges that the RIGHT OF WITHDRAWAL, the Conditions for Exercising the Right of Withdrawal, defective products, product installation, technical support and service issues that may arise after the delivery of the product are covered in the okcutriko.com Product website. Return, Guarantee and Service Information ‘They declare that they have read and are informed about the document and have provided the necessary confirmation electronically.

Article 7 - Order/Payment Procedure

Order:

After the buyer confirms the total TL amount (including VAT) of the products added to the shopping cart (or the total installment amounts for installment transactions), the transaction is processed through the POS terminal of the relevant bank card. Therefore, orders are processed before shipment.
First, an order confirmation email is sent to the customer. Shipment will not be made until the order confirmation email is sent.

Any disruption in the process will be notified to the buyer using one or more of the telephone/fax/email methods specified in the contract. If necessary, the buyer may be asked to contact their bank. The processing time for orders is not the moment the order is placed, but the moment the bank transfer (EFT) is confirmed to have reached the seller's accounts.

In exceptional cases where it is determined that the goods subject to the contract cannot be supplied for a justifiable reason and/or a stock problem is encountered, the buyer will be immediately informed clearly and understandably, and if the buyer approves, another product of equal quality and price may be sent, or, at the buyer's request and choice, a completely different product may be sent, the buyer may wait for the product to be back in stock or for other obstacles to delivery to be removed, and/or the order may be cancelled.

If it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer will be informed of this situation, and the total amount paid, along with any documents obligating the buyer to further payment, will be returned within ten days at the latest, and the contract will be cancelled. In such a case, the buyer will not have any additional claims for material or moral damages from the seller.

Payment:

On https://okcutriko.com, online credit card payments are not accepted. Customers can place orders using cash transfers or EFTs. For bank transfers, the buyer can choose the bank most convenient for them and make the transfer. If an EFT is made, the date the funds are credited to the account will be considered. When making a bank transfer and/or EFT, the "Sender Information" must match the Invoice Information, and the order number must be included.

If, after delivery of the product, the bank or financial institution fails to pay the seller the product price due to the unauthorized or unlawful use of the buyer's bank card by unauthorized persons, not resulting from the buyer's fault, the buyer is obligated to return the delivered product to the seller within 10 days. In such cases, the shipping costs shall be borne by the buyer.

Article 8 - Shipping/Delivery Procedure

Shipping:

Once the order confirmation email is sent, the product(s) will be handed over to the seller's contracted shipping company.

Delivery:

The product(s) will be delivered to the buyer's address via the seller's contracted shipping company. The delivery time is 30 days from the date the order confirmation email is sent and the contract is established. This period may be extended by a maximum of ten days, provided the buyer is notified in writing or via a durable data carrier beforehand.

Products are shipped with telephone notification to areas where courier companies do not offer delivery services.

In areas where the shipping company delivers only once a week, delays may occur beyond the specified delivery time due to inaccuracies or omissions in shipping information, as well as in cases of social events and natural disasters. The buyer cannot hold the seller responsible for these delays. If the product is to be delivered to a person/organization other than the buyer, the seller is not responsible for any extra shipping costs arising from the recipient's refusal to accept delivery, inaccuracies in shipping information, and/or the buyer not being present at the delivery location. If the product(s) do not reach the customer within the specified timeframe, delivery problems must be reported immediately to customer service using the email address info@okcutriko.com.

Damaged Packages:

In case of damaged packaging: Damaged packages should not be accepted, and a report should be filed with the courier company representative. If the courier company representative believes the package is not damaged, the buyer has the right to have the package opened on the spot to verify that the products were delivered undamaged and to have this documented in a report. Once the package is accepted by the buyer, the courier company is considered to have fully completed its duties. If the package is not accepted and a report is filed, the situation should be reported to the seller's Customer Service as soon as possible, along with the copy of the report remaining with the buyer.

Article 9 - Procedure Regarding Product Returns and Right of Withdrawal

Product Returns:

The buyer has the right to withdraw from the contract within seven days of receiving the goods, without giving any reason and without paying any penalty. In accordance with the general circular of the Tax Procedure Law No. 385, in order for return procedures to be carried out, the buyer must completely and correctly fill out the return sections at the bottom of the two invoices belonging to the seller that were delivered with the goods, sign them, send one copy to the seller along with the product, and keep the other copy. The withdrawal period begins from the day the goods are delivered to the buyer. The return shipping cost of the returned product(s) will be covered by OKÇU TRİKO.

The right of withdrawal does not apply to goods prepared according to the buyer's requests and/or explicitly tailored to their personal needs.

If the buyer exercises their right of withdrawal, OKÇU TRİKO will refund the total amount received and any documents that may have obligated the consumer to any debt, within a maximum of ten days of receiving the invoice containing the cancellation notification along with the product, without imposing any costs on the consumer.

Right of Withdrawal:

The right to withdraw from a contract may not be exercised if the value of the goods received decreases or if a reason makes return impossible. However, if the decrease in value or the impossibility of return is due to the consumer's fault, the consumer must compensate the seller for the value of the goods or the decrease in value.

The general return period for any product purchased in error is 7 days. Returns of products that have been opened, used, damaged, etc., will not be accepted within this period. Returns must be made with the original packaging.

If the mistakenly received product or its packaging shows signs of opening, damage, breakage, destruction, tearing, use, or other such conditions, and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the purchase price will not be refunded.

For product returns, the situation must first be reported to customer service. The seller will inform the customer about the return shipping information. After this communication, the buyer must send the product, along with the invoice containing return information, to the seller via the shipping company that delivered the product to the buyer's address. If the returned product meets the conditions specified in this agreement, it will be accepted as a return and a refund will be issued to the buyer's account. No refund will be issued before the product is returned.

In the case of returns of goods and services purchased with a card, the seller cannot make a cash payment to the buyer due to the agreement they have with the Bank. The merchant, i.e., the seller, will process the return through the relevant software, and since the merchant, i.e., the seller, is obligated to pay the relevant amount to the Bank in cash or by offsetting, a cash payment to the buyer is not possible according to the procedure detailed above.

Article 10 - Warranty

Products used and cleaned according to the instructions are guaranteed against all manufacturing defects for 2 years under the following conditions: The seller's warranty liability applies only to consumers covered by Law No. 4077. For commercial transactions, the provisions of the Turkish Commercial Code will apply.

Article 11 - Confidentiality

The information provided by the buyer in this agreement and the information provided to the seller for the purpose of making payment will not be shared by the seller with third parties.
The seller may only disclose this information within the scope of administrative/legal obligations. In any judicial investigation for which investigative authority has been documented, the seller may provide the requested information to the relevant authority if it is in their possession.

Credit card or debit card information will absolutely not be requested.
The buyer's information, such as email address, postal address, and telephone number, is used by the seller solely for standard product delivery and information procedures. Campaign information, information about new products, and promotional information may be sent to the buyer with their consent during certain periods.

Article 12 - Competent Courts and Enforcement Offices in Case of Dispute

In the event of a dispute arising from the implementation of this agreement, the Consumer Arbitration Boards and the Consumer Courts located in the Buyer's or Seller's place of residence shall have jurisdiction, up to the value announced annually in December by the Ministry of Industry and Trade.

If the order is placed, the Buyer shall be deemed to have accepted all the terms and conditions of this agreement. …/…/…